Data Intake Administrator, Claims Services

National African-American Insurance Association (NAAIA) WorkFromHome

Stellenbeschreibung:

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description

The opportunity

Do you enjoy organizing information and ensuring accuracy? As a Data Intake Associate for our Claims Services team, you’ll play a key role in supporting Stop Loss and Health Claims. You’ll be responsible for reviewing submitted reports and entering them into our system, ensuring everything is set up correctly. You’ll also create claimant profiles and handle any unique data entry needs. In this role, you’ll delegate less complex reporting to Data Intake Administrators.

How you will contribute

Accurately process all types of data submissions, determining if the information is a clinical summary, detailed report, correspondence, etc.
Possess proficient knowledge in the Data Intake policies and procedures
Demonstrate the ability to adapt to new business processes
Act independently or in a team when processing data submissions
Understand the importance of accuracy when processing data received and appropriately allocates resources
Identify less complex data submissions and follow up/monitor with Data Intake Administrators
Review error trends and positively support team development
Meets established metrics for production and accuracy
Communicate regularly with Data Intake Consultant to raise process concerns or elevate submissions
Work with Team Leads to identify training opportunities
Engage in development opportunities
Generate continuous improvement ideas

What you will bring with you

Ability to work with a diverse range of people
1-3 years of claims data experience, preferably in Healthcare, Stop Loss or related product insurance field
Strong attention to detail
Exceptional accuracy
Strong written and verbal communication skills
Ability to decipher clinical summary data from detailed claims data
Self‑motivated with the ability to work independently and in a team environment.
Strong interpersonal, customer service, and organizational skills.

Salary Range: $38,200 - $51,600
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer‑funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.