Dealer Service Evaluation Engineer (EU Quality Department)

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.

Job Description

• Conduct quality evaluation of sales and after-sales services providing feedback on the quality status from a customer perspective.
• Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
• Regularly publish service quality assessment results and report them to the company.
• Accept arrangements for market service-related work.

Your key responsibilities will be :

• Monitor and arrange dealer service quality inspections during the sales process to ensure customer satisfaction including accurate data collection analysis and proper archiving.
• Participate in on-site service evaluations consolidate findings and maintain comprehensive documentation.
• Provide on-site diagnostics and professional guidance to sales staff to ensure compliance with service standards.
• Support the China Business Department in effectively implementing management requirements and aligning with corporate policies.

Your profile :

• Completed higher education such as a Bachelors degree in Science Marketing or Engineering or a completed technical training (Ausbildung) in a relevant field experience in quality management is preferred.
• More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
• Strong cross‑functional collaboration and communication skills with the ability to work effectively across departments and cultural contexts;
• Excellent verbal and written communication skills in English language other European language capabilities will be a plus;
• Practical experience or training in service quality management customer experience optimization or related areas will be considered an advantage.
• Proficiency in both English and German with strong written and verbal communication skills;

We offer :

• Plenty of career growth opportunities within a fast-growing Quality team.
• Job in a fast-developing company that stands for sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration pension plan commuting allowance relocation allowance; visa sponsorship if applicable;
• Team building events and employee learning opportunities.

Employment Type - Full-time

Work Location & Mode :

• Primary location : Stuttgart Germany
• Work mode : combination of on-site and business trip

Key Skills

Sales Experience,Apple Numbers,Door-to-Door Experience,OEM,Dealership Experience,Predictive Analytics,Math,Regulatory Reporting,Auto Service Management,CRM Software,negotiation,Contracts

Experience: years

Vacancy: 1

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