Delivery Manager Solutions & Delivery · Berlin · Full-time · €91,411 EUR - €104,209 EUR

What You Will Do
You will be responsible for ensuring our partners have a smooth experience while implementing our products and solutions, guaranteeing high-quality integrations. Working closely with our partners and Klarna’s product and engineering teams, you will deepen your knowledge of the e-commerce and payments industry, as well as the underlying system and vendor landscape. Your insights will be invaluable in providing feedback on Klarna’s products.

As part of the Delivery/Implementation team, you will:

Support the management of multiple partners and concurrent projects.

Maintain integrations and troubleshoot issues, providing operational support as needed.

Collaborate with other internal teams to define the overall solution and scope of partner integrations.

Drive priorities for the development team aligned with solution design and scope.

Understand Klarna products’ architecture and design to support successful integrations.

Ensure Klarna quality standards are exceeded for partner integrations.

Manage reported issues and coordinate their resolution.

Set standards and processes for best practices in partner integrations.

Provide internal training, documentation, and knowledge sharing on partner systems and integrations.

Communicate with our distribution partners via messaging, phone, video call, email, and on-site during workshops and demos.

Use Klarna tools to communicate and coordinate across various teams.

Who You Are

3+ years of software solution or system integration experience.

Proven track record of building solutions and achieving goals with a structured and analytical approach.

Excellent written and verbal communication skills.

Familiarity with e-commerce shop systems or payment systems, specifically platforms and plugins.

Self-motivated individual who takes ownership and drives solutions.

Awesome to Have

Exceptional listening and communication skills for different audiences.

Ability to handle client situations confidently and humbly based on facts.

Genuine curiosity and technical understanding.

Passion for solving problems.

Please include a CV in English.

Curious to learn more about Klarna and what it’s like to work here? Explore our career site!