Design Researcher

Job Title: Design Researcher

Job ID:

Job Location: Remote *EST and CST time zones only

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Candidate Constraints:

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted

Key Technology: wealth management

Job Responsibilities:

• Responsible for the user experience of customer- and employee-facing touchpoints for banking, investing, and insurance.
• Conducts user research and evaluation, enabling exceptional user experience across all client touchpoints.
• Enables evidence-based strategy and design decisions through the execution of human factors research methods and skillful communication of the latest findings
• Collaboration: working with service design directors, designers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research team members as required
• Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis
• Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols
• Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.
• Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
• Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.
• Vendor oversight: as required, oversee research vendors carrying out studies on behalf of Design Research
• Education: Increase awareness of Design Research methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools

Skills and Experience Required:

• 5+ years of experience
• Experience in Wealth management companies
• Creating experiences across all customer touchpoints
• Deep knowledge of and experience with User-Centered Design and Human Factors research methods
• Strong communications skills: written, oral, and graphical
• Strong project management skills with ability to balance tasks spanning multiple studies
• Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset
• Undergraduate degree is required (graduate degree preferred) in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction, or a related field

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