Desktop IT Support Engineer

Teceze is a global technology and IT services company specializing in managed IT services, cybersecurity, networking, cloud solutions, and digital transformation. Operating with a 24/7 proactive support model, Teceze has built a strong international presence, delivering thousands of successful projects across more than 35 regions in over 100 countries. Headquartered in London, England , the company also maintains significant offices and operational locations throughout the United States, Europe, Australia, and Asia , enabling seamless global service delivery.

We are currently looking for a highly skilled IT Support Engineer to join our team in support of our esteemed client. The position is based in Germany (Multiple Locations) and requires immediate onboarding. Shortlisted candidates will need to undergo a technical interview , so hands‑on experience with the required technologies is essential.

Location:

Work Mode: Onsite

1+ Year contract Extendable

# German language 'C' level OR B level certified or Native

• Provide end-user and deskside IT support services
• Manage IT Service Management operations related to EUC
• Troubleshoot hardware and software issues effectively
• Install, configure, and troubleshoot operating systems
• Deploy software using SCCM, Ivanti, and Intune
• Perform patching and package installations
• Maintain systems with latest antivirus, Windows updates, and feature packs
• Support conference room and collaboration devices including:
• Coordinate with Facilities teams for non-network devices (CCTV, sensors, etc.)
• Provide remote troubleshooting using RDP, iDRAC, ILO, and IP phones
• Support printers, peripherals, and file restorations
• Assemble and reseat components (RAM, SSDs, screens, WLAN cards, keyboards, motherboards)
• Perform system recalibration and internal/external hardware sanitization
• Manage asset inventory and laptop lifecycle (imaging, allocation, reclamation, de-allocation)
• Maintain accurate records in ITSM platforms
• Manage mobile devices and peripherals (docking stations, monitors, cables, etc.)
• Perform housekeeping tasks including space reclamation and profile archiving
• iMac and Apple laptop setup, configuration, and troubleshooting
• Software installations in corporate Mac environments

Required Skills & Experience

• 2 to 6 years of experience in Desktop Support / EUC / IT Service Management
• Strong understanding of desktop technologies and infrastructure components
• Solid networking knowledge and troubleshooting skills
• Experience with SCCM, Ivanti, Intune
• Proficiency in Windows OS installation and troubleshooting
• Experience with patching and software deployment tools
• Familiarity with ITIL Service Management Lifecycle processes
• Strong asset management experience
• Excellent customer service and stakeholder management skills
• Strong communication abilities (written and verbal English)
• Analytical and problem‑solving mindset
• Ability to operate effectively in a managed services environment