Desktop Support Engineer

WE’RE HIRING: DESKTOP SUPPORT ENGINEER – GERMANY! Excis is a global IT support leader operating in over 190 countries, powered by innovation, teamwork, and a passion for delivering excellent customer experiences. We’re looking for a proactive Desktop Support Engineer to provide top-tier IT support, manage hardware and software, and ensure smooth operations across multiple locations in Germany. Join a supportive, family-like environment where your growth matters and your contributions are valued. Global Presence: 190+ Countries 6000+ Engineers Worldwide 200+ Enterprise Clients At Excis, we foster an open, friendly, and growth-oriented culture where teamwork drives success. From solving complex technology challenges to celebrating wins together, we put our people first. What You’ll Do Provide expert desktop and end-user support (Windows, macOS, Office 365, hardware/software issues). Troubleshoot basic server and network issues (LAN/WAN, routers, switches, AD, DNS). Manage IT assets, installations, upgrades, and configurations. Support end users both onsite and remotely across different locations. Maintain documentation, incident tickets, and service reports. Coordinate with global teams on escalations and service requests. Handle the site independently and ensure smooth daily IT operations. Requirements Requirements Experience & Qualifications Minimum 3 years of Desktop/IT Support experience. Bachelor’s Degree in IT, Computer Science, or related field. Valid visa and work permit in Germany (mandatory). Immediate joiner and able to share necessary documents. Technical Skills Strong knowledge of Windows OS, Office 365, and common enterprise applications. Hardware support: laptops, desktops, printers, mobile devices. Basic understanding of servers, Active Directory, user administration. Networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN). Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy). Knowledge of VPN, antivirus, and security best practices. Ability to troubleshoot independently and escalate when necessary. Behavioural Skills Excellent communication and interpersonal skills. Strong customer service mindset. Ability to work independently and manage multiple tasks. Proactive, reliable, and solution-oriented. Benefits Why Join Us? At Excis, your work truly matters. You’ll join a dynamic, hands-on team where your skills directly improve user satisfaction and drive operational success. We offer: A supportive environment that encourages professional growth and continuous learning. Collaboration with global teams and exposure to diverse technologies. Competitive compensation and opportunities for advancement. A culture that values innovation, teamwork, and excellence.