Desktop Support Engineer - Bad Homburg

Overview

Join our team as an IT Support Engineer and support enterprise IT operations with hands‑on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early‑career professional to develop your IT career.

Key Responsibilities

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Perform some Smart Hands support for networking hardware.
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Manage Active Directory tasks.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi‑Fi).

Requirements

• 3+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting.
• Proficient German and English (C1‑C2).
• Good command of Windows O/S.
• Microsoft Office 365 troubleshooting experience.
• Wireless networking knowledge.
• Understanding of network protocols, server hardware and configurations.
• Experience with Active Directory.
• Advantage: Basic knowledge of LAN‑WAN setups and concepts.

Benefits

• Mandatory benefits: social security, including healthcare, pension, long‑term care insurance, accident insurance.
• Access to a voucher‑based platform on your interests (travel, wellness, sports and more).
• Continuous training and access to our ESP Learning Platform with certification pathways.

Why join us

• Career Growth: Expand your IT skills with hands‑on enterprise experience and exposure to complex technical support scenarios.
• Diverse Team: Work in a global, innovative environment.
• Impactful Role: Keep businesses running smoothly with your IT expertise.
• Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who Are We

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day‑to‑day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development.