Desktop Support Engineer- End User Support

Stellenbeschreibung:

Desktop Support Engineer – End User Support

Direct message the job poster from Total IT Global.

Desktop Support Engineer – End user support

(a) Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. The role includes break/fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-3 years’ experience in Windows Desktop support.

Duties & Responsibilities

Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot Windows 7, 8.1, 10, XP and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Support Apple Mac users.
Install, upgrade, support printers and computer hardware.
Perform general preventative maintenance on computers, laptops, printers.
Perform remedial repairs on Desktops, laptops, printers, and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software.
Basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Works in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.