Development Engineer Complaints Management (m/f/d)

Overview

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Development Engineer Complaints Management

Location: Munich, Germany

Field: Automotive

Type: Full-time

Responsibilities

• Independent handling of customer complaints in cooperation with the Development, Testing, Quality, and Project Management departments
• Analyze complex technical issues and coordinate measures for sustainable problem solving with a focus on brake discs, brake pads, actuators, and brake control
• Moderation of interdisciplinary 8D teams for structured problem solving
• Field series support: Technical product handling and troubleshooting
• Creation of customer documentation, including 8D reports, test specifications, and detailed work instructions
• Series support for production sites worldwide
• Conduct assessments, coordination meetings, and presentations of investigation results on site at the customer premises
• Technical support for the complaints team at the Budapest site
• Close cooperation with the quality and development teams at the Berlin, Krakow, and Pamplona sites

Requirements

• Bachelor's degree in Vehicle Engineering or Mechanical Engineering
• MS Office, at least basic knowledge of detailed functions
• Good knowledge of CAD, FEM
• Fluency in German and English
• Experience in the field of brake pad, brake disc, and actuator development and applications desirable
• Very good knowledge of design, materials technology, and mechanics of machine elements
• In-depth knowledge of the application of quality management 8D methods such as Ishikawa/Fishbone diagrams, risk analysis, the 5 Whys method, and root cause analysis (RCA)
• Additional qualifications in statistics (e.g., Six Sigma Black Belt desirable)
• Good communication skills in cross-departmental collaboration
• Independent working style, coordination and integration skills, assertiveness
• Ability to integrate into a team
• High level of responsibility, resilience, and organizational skills
• Stress resistance when faced with a high workload

What we offer

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities, whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: We offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.