Digital Sales Platform Manager- Dealer Systems (m/w/d)

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As the Digital Sales Platform Manager (m/w/d), you will update and manage all projects related to our Dealer Systems across the European region, designing a digital customer experience across our networks and working with internal stakeholders to align projects at a regional and global level.

We want you to:

1. Be responsible for dealer channel performance and integration of dealer systems with legacy systems for seamless and connected customer experience
2. Define system specifications of dealer performance management solutions based on Hyundai business and dealer network needs
3. Project Management
   • Oversee project duration, budget, quality control, etc.
   • Lead digital transformation in 11 countries across the region and roll out digital transformation projects to all subsidiaries
4. Stakeholder communication and coordination of interests
   • Coordinate alignment between business units within European HQ, leading collaboration and participation between business divisions mainly within retail channel development, sales, and mobility
   • Coordinate regional and global teams to ensure alignment and project timeliness
5. KPI definition and customer experience performance monitoring system establishment
   • Monitor performance from dealership experience to final purchase experience and promote continuous improvement based on CRM
6. Manage daily communication to monitor implementation and update of the Pan-European dealer digital channel across European markets
   • Design dashboard/ tools to monitor the performances of the dealer network and, together with the European markets, improve the overall user experience by enhancing the digital platform
   • Coordinate with CRM team to optimize data collection in various customer journey phases
   • Prepare management reporting based on monthly performance of dealers and overall sales
7. Enhance the existing channel of dealer systems to connect any fragmented journey of sales
8. Manage continuous training dealers on channel usage and benefits for 100% adaptation

About you:

1. 8+ years of relevant professional experience with several years within dealer network development or automotive sales
2. Bachelor's Degree within Business, Information Technology, or related
3. Experience in pan-European project rollouts
4. Strong understanding of dealer sales processes, dealer performance, and multi-channel sales (B2B and B2C) processes within the industry
5. Project Management experience within IT or Digital Customer Experience
6. Fluent in English (written and oral)
7. Proficient in MS Office and Project Management Tools

We offer:

1. A competitive salary and benefits package
2. Flexible working hours and hybrid work policy
3. Continued learning and professional development
4. Car sharing and lease mobility program
5. Complimentary daily lunch and subsidized breakfast options in our canteen
6. Free access to the company gym
7. Opportunities to join sporting clubs including football, tennis, golf and yoga
8. Highly international working environment

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Sales

Industries

• Motor Vehicle Manufacturing