Director, Customer Partner Financial Services & Insurance

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

About the Role

We’re looking for a proactive, results‑driven Director level Customer Partner to lead account growth and win new business in the Financial Services and Insurance sector. You’ll own relationships with C‑level executives, drive large IT services deals, and expand Kyndryl’s footprint through strategic selling and relentless pursuit of opportunities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Key Responsibilities

• Drive new business acquisition and grow existing accounts in FSI.
• Build and maintain strong relationships with senior IT leaders and C‑level executives (CIO, CTO, COO).
• Develop and execute account strategies to win complex IT services deals (managed services, outsourcing, cloud transformation).
• Identify and qualify new opportunities, negotiate contracts, and close deals.
• Ensure delivery of solutions aligned with customer needs and objectives.
• Forecast, track, and report on account performance and pipeline.
• Collaborate with internal teams and partners to build go‑to‑market strategies.
• Own account P&L and customer satisfaction.

Required Experience & Skills

• 10+ years in direct sales or business development within Financial Services.
• Proven track record of winning large, complex IT services deals.
• Ability to build networks and relationships with banking or insurance clients.
• Strong understanding of IT infrastructure, cloud, and regulatory requirements in FSI.
• Comfortable engaging at C‑level and senior IT leadership.
• Hunter mentality: proactive, self‑driven, thrives on new business acquisition.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM tools and Microsoft 365.
• BA/BS or MA/MS in IT, Business Administration, Sales, or related field.

Language & Location

• Fluent in German and English .
• Based in Germany (preferred: Munich, Stuttgart, Frankfurt, Hamburg, Berlin, Düsseldorf, Cologne).

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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