Distribution Operations Manager

Thank you for your interest in joining our team QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

Reporting to the Senior Manager Fulfillment Center Operations, we are looking for an Operations Manager, responsible for returns and inbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, and the hiring and development of management and hourly teams. You will work onsite in Piney Flats, Tennessee and support the team on Nights, Monday-Thursday.

Who We Are

HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

Your Impact

• Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive them
• Coach and assist Area Managers in handling disciplinary actions, conflict resolution, terminations, and development of employees
• Conduct daily interaction with Area Managers to provide feedback on unit performance and progress towards goals
• Observe team production/accuracy data and provide guidance to supervisors in establishing new goals
• Identify and analyze root cause and effect and develop/execute action plans and decisions
• Build business improvement teams, develop solution seeking environment that is engaged in process improvement
• Develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals
• Strong understanding of WMS system functionality and test/identify new applications/processes to identify system capabilities and future benefits

What You Bring

• 7+ years fulfillment/distribution experience with at least 3 years in a leadership role
• BA/BS degree or equivalent work experience
• Experience developing and managing Leaders, and 50+ team members
• Advanced knowledge of computer software including Microsoft Excel (can perform complex functions), Outlook, and WMS
• Excellent management and project management skills

Remote work is not permitted in NYC at this time.

#LI-KW1 #LI-Onsite

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.