DODO Client Advisor (Fixed-term/40h full-time)

Stellenbeschreibung:

About DoDo

Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"—jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self‑expression, and environmental protection.

Job Description

Role Purpose

As a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.

How you will Contribute

Brand Advocate

Demonstrate passion as a DoDo brand ambassador during every selling ceremony.
Learn to master the brand and have an in‑depth knowledge of the product.
Maintain products in an efficient, clean, secure, and organized manner, front and back of house.

Business Achiever

Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique's overall goals and smooth operations.
Achieve individual and team sales goals by being responsible for sales results, working with KPIs and business applications.
Participate in maintaining a positive work environment.
Ensure to be up‑to‑date on fashion trends and competitors.
Follow company grooming, accordingly with DoDo standards and policies in terms of care and behavior.

Clienteller

Maintain and develop long‑term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty.
Use CRM KPIs to strengthen and develop clientelling activity.
Support customers in the purchase of all DoDo products and enhance product knowledge and storytelling.
Welcome every customer and provide the best customer experience mastering our brand history and heritage.

Profile

Passion for the DoDo Brand.
Curiosity, Empathy, Agility, Commercial Mindset.
Ability to work with a diverse client base.
Excellent interpersonal and teamwork skills.
Flexibility and problem solving.
Availability to work on short‑turnOver schedules.
Product sensitivity and strong market and fashion trends knowledge.
Be open to feedback and communicate with team and managers in a clear and straightforward way.
Ability to multitask and handle the pressure of a busy day.
Fluent in English and German.
Knowledge of other languages will be considered a plus.