Driver Operations Manager

As the Driver Operations Manager, you will be in charge of growing and retaining our supply for our Germany operations. Quick wits, problem-solving and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform.

What you’ll do:

• Driver acquisition and onboarding : constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver‑partners across Germany.
• Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
• Performance : constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Team management: Hire, onboard, and train a team of driver operations leads and associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively

What we seek:

• Bachelor’s degree or higher, with at least 5 years of operational and leadership experience, preferably in a logistics or e-commerce fulfillment environment.
• Proven experience managing teams of 3 or more direct reports, including oversight of multiple functions or verticals.
• Demonstrated ability to lead complex, cross‑functional projects and collaborate effectively with regional or headquarters teams.
• Solid understanding of mobile and web technologies and their application in business operations.
• Strong analytical and data‑driven mindset, with the ability to identify key levers for performance and make informed business decisions.
• Excellent leadership, communication, and stakeholder management skills, capable of engaging and inspiring a diverse community.
• Highly organized and structured, with strong prioritization skills to manage multiple initiatives simultaneously without compromising quality.
• High integrity and sound business judgment, with a proven ability to make decisions in the best interest of the company.
• Fluent in written and spoken German and English, with the ability to communicate ideas clearly and present information in a structured manner.
• Positive, open‑minded, and results‑oriented, with a strong sense of ownership and business acumen.

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