E2E Project Manager - Home

Position Summary

The Operations E2E Project Manager in Home Operations plays a pivotal role in aligning global strategies with local operational needs, ensuring effective delivery of Allianz Partners Home services. This position acts as a key liaison between Operations and global supporting functions such as Reporting, Workforce Management, Quality & Training, Fraud, Compliance, and Transformation.

Responsibilities include:

• Steering global strategies to Operations in a harmonized manner.
• Tracking results centrally and fostering innovation and globalization.
• Collaborating with regional and location operations teams to enhance service delivery.
• Designing and managing initiatives focused on continuous process improvement, digitalization, and offshoring
• Leading projects that drive automation and digitalization to optimize customer journeys and reduce costs.

This role requires a deep understanding of local operations challenges and global technological solutions, with a focus on reshaping service delivery through strategic initiatives.

Key Responsibilities

Innovation

• Collaborate with various teams to drive transformation for Operations within the Home LoB using AI, RPA and other technologies
• Guide local implementation of strategies, including project management and training

Performance Monitoring

• Enhance performance dashboards and data quality
• Review KPIs and participate in performance reviews

Processes, Fraud & Compliance

• Identify process optimization and define business requirements
• Use data analytics for improvement areas
• Regulatory compliance: ensure that all customer journey and process implementations comply with Allianz Group's standards, industry regulations and relevant legal requirements

Quality & Training

• Bridge global strategy for Quality & Training in Home Operations
• Adapt and maintain documentation, train teams and align practices
• Monitor VoC and define improvement strategies

Project Leadership

• Build a community of experts and ensure collaboration
• Support KPI achievements and project management
• Collaborate with leaders across various departments

Qualifications and Education requirements

• University Degree, preferably in Management, Economics or Business coupled with 3+ years in project management, consultancy or operations
• Proven success in driving projects and digital initiatives
• Detail-oriented approach: strong documentation skill, proactive, self-driven and results-oriented mindset
• Analytical skills: affinity for numbers and impact quantification
• Proficient in English; German and Spanish is a plus
• Advance MS-Office 365 skills
• Communication skills: excellent communication and negotiation abilities, ability to navigate organisational levels and political situations