Electrical Engineer / Technical Support Engineer

Opportunity to join an international EV Charging solution company as Technical Support Engineer, support utility clients by email and visiting clients while necessary.

Location:

Remote, living in the south of Germany. or hybrid working , based in Hamburg office

Responsibilities

• Provide technical support and guidance for customers and third-party service providers to address technical issues related to DC fast charging and energy storage.
• Troubleshoot after-sales issues remotely or onsite and provide solutions for customers.
• Assist in planning, defining and performing training for customers and third-party service providers.
• Work with R&D, quality, and other departments to develop after-Sales solutions, or to investigate related issues and participate to continuous quality improvement.
• Use and help to develop after sales processes.
• Use and participate to improvement of the company tools like LMS, ticketing system.
• Provide technical support for bidding and projects.
• Visiting utility client in Stuttgart
• Visits to the Lab in Hamburg

This is who you are:

• Completed technical qualification in Electrical, Electronics or in Energy field.
• Class B EU driving license is necessary
• Language: German fluently, Proficient in English other languages is a plus.

Preferred qualifications:

• Prior professional experience
• Passionate about electric vehicles, sustainable development, energy transition, or electrification.
• Additional points for experience in embedded systems or programming languages.
• Excellent communication skills, a team player, customer-oriented with the ability to provide solutions or proposals and communicate them.