EMEA Senior Customer Success Manager – Life Sciences

Do you have experience of working with patent offices or government institutions? Do you have experience of upselling or retaining sales within these institutions and maximising opportunities? We are working in partnership with a business that represents products and services to the world’s most important scientific companies, government organizations, global patent offices and academic institutions to promote research and discovery.

We are currently seeking a Senior Customer Success Manager based in Europe (UK, Germany, Spain, France or Italy).

Position Summary

The team you would be working with ensures customers have positive, differentiated experiences across all of their products and services. This is a senior level role that ensures that assigned EMEA patent offices and selected government customers realize the full value of their solutions. This role identifies opportunities for growth by building deeper and wider relationships.

Position Accountabilities

• Account Management: Oversee all aspects of assigned accounts, including relationship management, cross‑selling, upselling, retention, conflict resolution, and client satisfaction.
• Revenue Growth: Increase Annual Contract Value.
• Strategic Alignment: Identify areas where you can best align with clients' needs and strategic direction to proactively capture future growth opportunities.
• Strategic Planning:
• Client Engagement: Conduct sales calls to meet face‑to‑face with key decision‑makers, uncover unmet needs, identify growth opportunities, and align with clients' strategic objectives.
• Pipeline Management
• Relationship Building

Skills & Qualifications

Education: Bachelor’s degree in science‑related fields, business, communications, or other relevant disciplines.

Languages: Fluent in business English and at least one other European language (Spanish, French, German, and Italian preferred).

Experience:

• 6-8 years of sales‑related experience in a variety of European countries with government organizations and/or patent offices.
• 5 or more years’ experience with CRM software.
• Experience in understanding client strategy, market position, budget, and goals to develop an offering that delivers long‑term value for the customer and the business.
• Ability to network and establish important relationships with key personas and senior management and influencers across an entire organization and deliver tailor‑made value proposition.
• Proven ability to increase bookings and annual contract value in portfolio of accounts.
• Time management skills and experience in delivering a consistent experience for complex, multi‑national customers.
• Experience with science‑related solutions and /intellectual property.
• 25-40% travel required.

If this position is relevant, but not exactly what you're looking for, please take a look at our other life science jobs .