eMobility Technical Support Engineer (Chinese & English Speaker)

Gresgying is a publicly listed company specializing in EV charging infrastructure, Battery Energy Storage Systems (BESS), and integrated energy management solutions, serving customers across 40+ countries worldwide. In 2025, the company delivered record revenue of more than USD 200 million, underscoring its strong growth trajectory and expanding global presence.

Committed to advancing the transition to sustainable energy, Gresgying is continuously innovating and scaling its business to meet the evolving needs of the global market. As we enter our next phase of growth, we are seeking talented professionals to join our team and contribute to building a smarter, cleaner, and more sustainable energy future.

Key Responsibilities:

• Provide technical support during project delivery, installation, commissioning, and after-sales operations for EV charging and related energy solutions.
• Respond to customer technical issues in a timely and professional manner, including issue diagnosis, troubleshooting, escalation, follow-up, and closure.
• Track and manage technical cases raised by customers, service partners, and internal teams to ensure effective resolution and clear communication.
• Conduct root cause analysis for product or system issues and support implementation of corrective and preventive actions.
• Coordinate closely with R&D, product, quality, and service teams at headquarters to resolve technical problems and communicate field issues accurately.
• Gather customer feedback, recurring failure patterns, and operational insights to support continuous product improvement and upgrade planning.
• Support field service activities, including commissioning support, remote debugging, issue coordination, and repair guidance where required.
• Prepare and maintain technical documentation, troubleshooting guides, service procedures, training materials, and repair case summaries.
• Deliver technical training to customers, partners, and service personnel to improve product understanding, correct usage, and maintenance capability.
• Support internal teams with technical inputs for RFIs, technical questionnaires, and other non-commercial tender-related documentation when required.
• Maintain accurate records of technical cases, resolutions, lessons learned, and product issues in internal systems and knowledge bases.
• Support the development of best practices for technical support processes, service quality, and customer satisfaction across the region.

What We Are Looking For:

• Bachelor’s degree or above in Electrical Engineering, Power Systems, Electronics, Communications, Instrumentation, Measurement & Control, Automotive Engineering, Automotive Service Engineering, or another relevant STEM field preferred.
• 3+ years of relevant experience in technical support, field service, commissioning, after-sales support, or similar roles in EV charging, power electronics, renewable energy, energy storage, or related industries preferred.
• Strong technical understanding of EV charging systems and related electrical or electronic equipment.
• Experience in troubleshooting, fault diagnosis, and technical issue resolution in customer-facing environments.
• Strong written and verbal Chinese Mandarin and English skills are essential; additional European languages are a plus.
• Valid driving licence and willingness to travel as needed for customer and project support.
• Willingness to travel across Europe as required.

Preferred Qualifications

• Experience with DC fast charging, AC charging, charging software platforms, or integrated charging and energy systems.
• Familiarity with commissioning processes, remote support tools, and technical case management workflows.
• Experience supporting customers, distributors, or service partners in the field.
• Ability to read electrical diagrams, product manuals, and technical specifications.
• Exposure to OCPP, network communications, diagnostics, firmware updates, or charger maintenance processes.
• Experience compiling failure analysis reports, repair case studies, or technical training materials.

Why Join Gresgying:

• Join a fast-growing international company at the forefront of eMobility and energy transition.
• Work on complex, high-impact projects across EV charging, BESS, and integrated energy solutions.
• Gain direct exposure to customers, strategic opportunities, and fast-evolving European markets.
• Be part of a collaborative team with strong opportunities for growth into senior solution leadership roles.
• Help shape practical, scalable infrastructure that accelerates transport electrification in Europe.

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