Employee Support Operations Product Manager

Job Description:
Responsibilities - your mission
A position of Employee Support Operations Product Manager (M/F) in myPulse framework has just opened within Airbus Commercial Aircraft in AGBS. You will join the IM Employee Experience & Support (DMHX) in the Employee service PSL, fueled by a “CAN-DO” attitude, in full collaboration between IM & HR ; where team spirit and talent expression is of key importance, where end to end accountability and Group wide impact make empowerment and sense of responsibility real.
In the frame of the PULSE program, HR digital transformation enabled the company to prepare the future in terms of people recruitment, development and retention for which large cloud solutions such as Workday, Cornerstone, Praditus etc. have been deployed. The pandemic has changed long-standing paradigms and introduced social plans have caused a high number of employees to leave the company. This “new normal” or post-pandemic context has changed several societal and corporate aspects. People are more focused on their Wellbeing, their Work-Life-Balance and Teleworking.
The Airbus environment is changing, more challenging for employees. People are key assets for Airbus and valuing them can make or break our business. Focussing on employee wellbeing, taking care of workers is crucial and most successful companies embed this culture into their business strategy.
In the frame of the PULSE program, HR digital transformation enabled the company to prepare the future in terms of people recruitment, development and retention for which large cloud solutions such as Workday, Cornerstone, Praditus etc. have been deployed. To ease the onboarding and HR digital tools adoption and usage, a set of support services has been set.
We expect the job holder to play a pivotal role in the evolution of the HR Digital Employee Experience overall landscape for the group by increasing the adoption and support the usage of our HR processes.
In the frame of the support operations, our collective ambition is to:

• Increase employee satisfaction by guaranteeing employee engagement & productivity from day one
  
• Spread a positive image to ensure adoption of our digital landscape
  
• Facilitate & speed up internal mobility by simplifying & digitizing our internal ways of working
  
• Deliver a new user centric digital experience across functions & divisions treating efficiently HR demands
  

You will have to manage the end-to-end operations of our DAP tool called “Guide-Me” (digital adoption platform) assuring:

• Quality, efficiency and cost of all HR demands (tool usage, functional assistance, incident management, monitoring...)
  
• Coordinating all the Digital bricks to offer consistent and harmonized assistance to our employees and HR functions
  
• Supporting the deployment of future version of the DAP
  
• Bring your analyst competencies as input for processes improvement, reporting, analysis of employee behaviors
  
• Anticipate future landscape upgrades (Workday) and anticipate impacts on the guidance solution
  
• Coordinating the french editor and anticipating the future landscape
  

Business Activities Development and Projects Delivery

• Be employee facing, having a deep understanding of support activities.
  
• Ensure the voice of the employee is properly taking into account
  
• Ensure hr functions are satisfied with the implementation of their demands (Monitoring of satisfaction)
  
• Ensure efficiency in the global support chain
  

Product Operations

• Test solutions with the support of an implementation team + editor for new releases for HR platforms
  
• Ensure consistent learning and knowledge management of support team members
  

Domain communications

• Communicate volumes and statistics to the business
  
• Participate in external and internal events, representing the voice of the employees
  

Requirements - our ideal candidate will have
Who are you? You will have:

• Ideally a previous experience in a product management position
  
• Experience as support agent
  
• A previous experience in Development (Java, Web)
  
• General Knowledge of IT area, SaaS partnership and configuration
  
• Business acumen and possess a customer/value mind-set
  
• A Change and transformation mind-set
  
• Very good communication skills
  
• An Advanced level of English, French is a plus
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Portugal SA
Employment Type:
Fixed term
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Experience Level:
Professional
Job Family:
Programme & Project Management
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.