End User Computer Technician

Stellenbeschreibung:

Job Description

Serves as first level support of non‑routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Job Details

Job Grade: 3
Job Tier: 3
Career Area: Information Technology
Supervisor: No

Qualifications

Three years computer technical support.
Or Bachelor's degree and one year experience in computer technical support.

Degree (One Of)

Bachelors degree - Preferred

Major/Minor (One Of)

Business Administration - Preferred
Information Technology - Preferred

Certificate/License (One Of)

Cisco Certified Networking Tech - Preferred

Additional Qualifications / Requirements

Work Schedule – Onsite
PCS Not Authorized / LSP Not Authorized

Salary Minimum

$46,937.00

Major Duties

Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non‑routine performance events.
Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation; tests new SOPs and elevates incorrect procedures for revision or correction.
Responds to telephone calls and email requests for assistance with IT operations, which may include providing after hours support.
Uses the IT problem management database to research known problems; assists with maintaining IT computing equipment to meet established life‑cycle plans.
May provide training to end‑users in new IT technical features and solutions to problems.
Performs other duties as assigned.

Work Challenges

24x7 work environment supporting Exchange operations, which requires shift work, on‑call, and/or after hours project work and may include holidays and weekends.

IT environment is constantly changing demanding quick solutions and evolving skills.

IT position may involve extensive TDY associated with this IT work.