Engagement Manager, DACH (German Speaking)

Summary As an Engagement Manager, you’ll be responsible for guiding a portfolio of customers through their transformation journeys with Guidewire’s products. You'll be their go-to partner, helping them get the most out of their investment, adopt our solutions effectively, and achieve long-term success. Job Description You’ll work directly with customer teams and internal stakeholders across regions, ensuring delivery runs smoothly, blockers are resolved early, and value is realized throughout the customer lifecycle. Ultimately, your work plays a vital role in driving customer satisfaction, solution adoption, and contract renewals. Key Responsibilities Customer Success and Delivery Support Act as the primary point of contact for customers during their use of Guidewire’s productsSupport customer teams in aligning their implementation to best practices and business objectivesMonitor progress, highlight risks, and help guide customers through key delivery milestones Stakeholder Engagement and Roadmapping Build trusted relationships with customer stakeholders across claims, policy, billing, underwriting, and operationsWork with customer leadership and internal teams to co-develop roadmaps that support long-term goalsFacilitate strategic discussions that align Guidewire capabilities with customer business priorities Cross-Functional Collaboration and Advocacy Partner with internal teams—Product, Sales, Cloud Operations, and Support—to ensure aligned executionShare customer feedback with internal teams to influence product enhancements and service improvementsGuide customers to useful resources—training, communities, documentation, and expert support DACH Market specialism Fluent written and spoken German is requiredExpert in insurance with in-depth knowledge of at least one market within the DACH region, confident in customer and partner engagements promoting Guidewire ability to meet market needsPrimary responsibility will be the DACH regionCollaborates effectively with cross-functional DACH team over multiple accounts Awareness of existing market systems and solution ecosystem, understanding complementary and competing solutions KPIs & Success Metrics Customer Satisfaction – Positive feedback, high CSAT/NPS scores from customersAdoption & Engagement – Customer usage and engagement with Guidewire insurance productsRenewal Support – Successful renewals influenced by effective delivery and trusted relationships Key Skills & Experience Experience in customer-facing roles within software delivery, consulting, or transformationBackground in the P&C insurance industry—experience with claims, underwriting, policy, or billing processesStrong communication skills, including comfort engaging with senior business and IT stakeholdersExperience managing multiple customer accounts or workstreams at onceSkilled at identifying delivery risks and proposing solutions in real timeFamiliar with enterprise software implementation cycles or digital transformation programsAbility to build rapport quickly and influence stakeholders toward shared outcomesCollaborative mindset—able to coordinate across teams and regionsStrong organizational skills and attention to detailComfortable using tools like Jira, Confluence, and standard project management toolsTravel will be required as part of this role (up to 50%)Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement. Preferred Skills & Experience Experience in client engagement or customer success in the insurance software spaceKnowledge of Guidewire InsuranceSuite (PolicyCenter, ClaimCenter, BillingCenter)Background working with or within insurance carriers in EMEA Demonstrated success in managing renewals and expansion through trusted deliveryExposure to cloud transformation or SaaS implementation projectsAbility to facilitate executive conversations and contribute to roadmap planningFamiliarity with common delivery challenges in regulated environmentsExperience coordinating across matrixed teams and time zonesConfidence in navigating ambiguity and shifting business prioritiesFormal training or certifications in project management or change managementAt Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.