Engineering Manager, Managed Services

Engineering Manager, Managed Services

Canonical is a leading provider of open‑source software and operating systems, including Ubuntu. As a globally distributed team with 1,200+ colleagues in 75+ countries, we hire a technologist with a passion for Linux and cloud technologies to lead the BootStack team.

Location

This is a globally remote role.

Role Overview

As a Cloud Engineering Manager for the BootStack team, you will manage engineers who oversee day‑to‑day Managed Service of customer environments, including customer service management, operations, and product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Responsibilities

• Manage a growing engineering team to optimise the quality and velocity of development and operations.
• Identify and measure team health indicators.
• Implement disciplined engineering and operations processes.
• Represent the BootStack team to stakeholders, customers, and external teams.
• Ensure team focus on priorities, milestones, and deliverables.
• Work to meet service level agreements with customer deployments around the globe.
• Deliver quality managed services in a consistent, timely manner.

Qualifications

• Bachelor’s degree (or equivalent) in a technology field.
• Proven track record of professional experience delivering software using Python, Go, C, C++, Java, or similar, and/or managing operations teams.
• Proven experience with OpenStack.
• Demonstrated commitment to testing methodologies and maintainable code quality.
• Experience with Linux system administration (Ubuntu/Debian a plus).
• Strong communication and cooperation skills.
• Experience with agile software development methodologies.
• Experience working in and managing distributed teams.
• Technical aptitude for understanding complex distributed systems.
• Experience with cloud topologies and technologies.
• Travel to team and company events and customer meetings, roughly 20% or less.

Benefits

• Distributed work environment with twice‑yearly in‑person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Software Development

Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination.

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