Enterprise Customer Success Manager (French speaker)

Stellenbeschreibung:

Enterprise Customer Success Manager (French speaker)

Join Canonical as an Enterprise Customer Success Manager (French speaker) to develop trust with assigned customers and provide them with the best possible experience navigating our vast offering.

The role of an Enterprise Customer Success Manager at Canonical involves reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers are responsible for aligning expectations, suggesting additional services or product capacity, alleviating pain points, and helping draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to offer thoughtful, smart, precise interactions across our product portfolio. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:

Mass - SMEs or large businesses starting their journey with Canonical
Focus - Large companies with established ARR
Step Growth - a selection of high-potential customers

Responsibilities include:

Onboarding new customers and introducing them to our products and support processes
Coordinating complex projects with developers, IT managers, and decision-makers
Collaborating with Sales, Field Engineering, and Support to develop and deliver engagement plans
Managing a portfolio of customers and identifying growth opportunities or renewal risks
Serving as a customer advocate internally and influencing Canonical products roadmaps

Creating campaigns targeting multiple customers through digital touch-points and activities

We are looking for a candidate with:

Native French level required with excellent command of English
Minimum 5 years of work experience with a strong background in IT and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
Excellent presentation skills and the ability to guide conversations about complex software
Experience building and improving internal processes while maintaining timely delivery to customer-related projects
A true team player capable of interacting with all departments and at all levels
Knowledge of agile methodologies

Additional skills that are a plus include experience with Salesforce, Jira, and CRMs.

We offer a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, and more. Canonical is an equal opportunity employer and proud to foster a workplace free from discrimination.

#J-18808-Ljbffr

NOTE / HINWEIS: