ERP Service Desk Agent

To support our ERP Services team we are searching for a ERP Service Desk Agent (f/m/d) to be based in our Munich office.

Tasks

WHAT YOU WILL DO

• Providing 1st level support for ERP topics
• Serve as the escalation point of contact for in-house users
• Close collaboration with ERP end users, ERP specialists and other IT teams
• Understanding reported issues, triaging new incidents and prioritizing created tickets
• Focusing on user needs and finding proper solutions
• Solving reported issues, independently and in close collaboration with 2nd level support

Requirements

WHO YOU ARE

• Degree in Business Informatics, Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user support
• Strong Experience in working with MS Dynamics NAV/Business Central
• Basic understanding of business processes (finance, sales, purchase, inventory, warehouse management)
• Ability to understand user requirements, prioritize and manage multiple tickets
• Excellent verbal and written communication skills in English, German is a plus
• Experience in working with agile environment, SCRUM, JIRA, Confluence, MS Office

Benefits

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan