ESG Client Success Manager Germanic Market (mwd)

Overview

ISS is growing! We are seeking multi‑faceted interactive and dynamic professionals at all levels who are interested in the Environmental Social Governance (ESG) and sustainable finance domain. If you want to learn, climb and shine at a company that’s committed to you then ISS just might be the best move you’ll ever make.

Key Responsibilities

• Serve as subject matter expert on ISS ESG solutions spanning corporate sustainability ratings, ESG controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR, PAI), and engagement initiatives.
• Assist clients with queries on research content and methodology and provide technical assistance on online platforms and data delivery.
• Build a bridge between client/market needs and internal departments, provide feedback on needed products/services, and help prioritize product development.
• Collaborate with sales account executives to assist potential and existing clients with information needs.
• Coordinate with the data deliverable team to set up regular or ad‑hoc data deliveries for clients and interact with the research team to gain deeper topic insight.

Qualifications

• Team player with collaborative mindset and positive can‑do outlook.
• Fluency in German (full professional proficiency) and English.
• Ability to work independently, proactively seek solutions.
• Ability to understand a broad stakeholder landscape and multiple work processes and interlinkages.
• Strong project, time management, organizational, multi‑tasking skills.
• Willingness to investigate and dig into details of data and screens.
• Strong interest in ESG and responsible investment.
• Experience or strong interest in client‑facing roles and ability to understand key client needs.
• Candidates with varying levels of work experience may apply.

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Details

• Employment Type: Full‑Time
• Experience: Manager
• Vacancy: 1
• Location: ESG Client Success Manager Germanic Market mwd • Munich, Bavaria, Germany

Benefits & Culture

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills, perspectives and experiences. We hire the best talent and empower them with resources, support and opportunities to grow professionally and personally. Together we foster an environment that fuels creativity, drives innovation and shapes our future success. Let’s empower, collaborate and inspire. Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk and fund intelligence. Majority‑owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients including institutional investors and companies focused on ESG, cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders’ benefit.

EEO Statement

Institutional Shareholder Services (ISS) is committed to fostering, cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits and other terms, conditions and privileges of employment are and will be administered on a non‑discriminatory basis consistent with all applicable federal, state and local requirements.