EU Field Service Engineer

Make an Impact! Discover Echo is a revolutionary company that has redesigned microscopy for the life sciences landscape. Our unique hybrid microscopes are used around the world by educators, scientists, and researchers for cutting‑edge applications. With progressive design, we empower our users to change the way they view science. We love working with brilliant people to create, build, and promote the best products in our industry.

We are seeking a Field Service Engineer who provides post‑sale technical support and service through onsite and remote customer engagement in an on‑call capacity.

Essential Duties And Responsibilities

• Provides post‑sale technical service and support to customers, including installation, calibration, troubleshooting, routine service, repairs, inspections, and maintenance of Echo microscope systems
• Responds to and resolves customer issues for equipment errors and malfunctions
• Ensures customer satisfaction is met throughout the support process and the entire customer lifecycle
• Works to ensure minimal customer downtime and workflow interruptions
• Documents and compiles data of maintenance, hardware, and software to report back to management.
• Resolves issues to not only address the immediate issue but also incorporate resolutions at a root cause level
• Self‑manages travel schedule to minimize travel costs.
• Acts as liaison between the customer, sales, and operations personnel
• Documents work performed and maintains excellent records and customer logs
• Performs other work‑related duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• High school diploma or equivalent and at least 3 years of related technical experience in the Life Science Area, graduate of technical school
• Valid driver’s license in good standing<|commentary to=assistant```json {