European Tech Support Specialist

WHAT YOU'LL BRING

• You can have a good understanding of Germany, and have a good grasp of English which is crucial for  communicating internally
• A team player but also able to work independently when required, who is adaptable, willing to get their 'hands dirty' and enjoys technology, helping people and working in a fast paced environment
• Previous IT helpdesk or technical support experience, you'll have worked with popular platforms, hardware and systems before, but will the willingness to learn more
• Strong communication and problem-solving skills, the ability to react to changes and deal with the unexpected while remaining focussed.
• You'll need to be customer-focused, patient, and empathetic.
• Ability to manage tickets efficiently and follow escalation paths.

WE'LL SUPPORT YOU WITH

A lovingly handmade and freshly produced range of products.
Teamwork in a creative environment with lots of fun, variety, and room for initiative.
Are you passionate about your volunteer work? Get up to 2 additional days off per year.
Employee Assistance Program for challenging life situations.
We subsidize your company pension plan by 25%.
Regular, internal training and continuing education.
Employee discount of 50%.
30 days + 1 day vacation on your birthday.
Employee Benefit Trust. 
Your benefit, your choice. After your probationary period, choose between:
Cooperation with Urban Sports Club to offer our employees affordable membership, or
Sustainable mobility: We subsidize your Deutschlandticket or support your company bike lease.

A glimpse into our current team

At Lush, our Tech Services team makes sure our in-house systems that support our retail stores run smoothly for staff and customers. From opening new stores, rolling out new systems and tech to solving day-to-day issues, we keep our technology running smoothly so our shop and support teams can focus on delivering a 5-star customer experience for our customers. 
You'll be the first point of contact for tech support, ensuring that IT incidents, training and requests are resolved quickly and with care. This frontline role is central to maintaining trust and satisfaction across our shop teams. You'll be supporting everything from our own in-house retail POS system, our 3rd party systems from Google and others + a wide range of tools and applications we use to run our global business.

Who we are and what we stand for

You probably already know LUSH as the place that fills the city center with a wonderful scent. But LUSH is much more than just a company that sells fresh, handmade, 95% vegan, and 100% vegetarian cosmetics. LUSH is also the inventor of bath bombs and solid shampoo.

LUSH ACTIVELY CAMPAIGNS ON THE ISSUES OF ANIMAL RIGHTS, HUMAN RIGHTS AND ENVIRONMENTAL PROTECTION.

We want to leave the world better than we found it. That's why we are 100% cruelty-free, sell completely plastic-free products, and promote commitment to the environment and animals with the LUSH Prize and the LUSH Spring Prize. Find out more about LUSH here.

What is it like working for Lush

At Lush, we stand for equal opportunities, which we want to exemplify and enable as a company.
Who or how someone is does not matter to us. We want to offer everyone an environment that includes them. Every experience and opinion is unique and contributes to diversity. We want to learn from diversity and grow from it.
All applicants receive the same opportunity with us—regardless of age, gender identity, language, origin, nationality, appearance, religion, belief, culture, social and economic status, sexual orientation, or body type.

THESE WILL BE YOUR RESPONSIBILITIES

• Provide timely, personalised support via phone, email, and direct messages. Be flexible to travel to shops, offices and warehouses to troubleshoot, install equipment and fix urgent issues.
• Assessing and prioritising incoming issues, escalating where necessary.
• Troubleshoot local hardware, software and cloud based system problems to keep stores and staff running smoothly.
• Work with other tech teams across Europe to deliver projects, upgrades and collaborate on ideas and help across borders.
• Contribute ideas to improve tools, processes, and overall service.

What we offer

Who you will be