Executive Director, Marketplace (m/f/d)

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About Redcare Pharmacy

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting‑edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today.

Job Description

About the role

You will drive an ambitious strategy to scale Redcare’s third‑party marketplace across our selected markets, strengthening its role as a key growth pillar. As part of a fast‑growing and publicly listed company, the marketplace is already contributing meaningfully to our commercial performance—and its role in driving profitability and strategic growth is set to become even more central. Reporting to the Chief Commercial Officer, you will own the marketplace strategy, operational model, and commercial success. With full P&L responsibility and a team of 52 colleagues (including 6 direct reports), you'll oversee such areas as Marketplace, Business Development, and Customer Success. Your goal will be to turn today’s early‑stage setup into a high‑performing platform business: seller‑centric, tech‑enabled, operationally excellent, and deeply embedded in our wider healthcare offering.

About Your Tasks

• Define and execute the strategic vision and roadmap for Redcare’s marketplace, ensuring it evolves into a scalable engine aligned with overall company ambitions.
• Improve commercial KPIs through data and experimentation, using analytics to steer conversion, ROI, seller retention, and customer satisfaction.
• Professionalise seller management at scale including, but not limited to, seller lifecycle management, scalable service infrastructure, setting frameworks for seller segmentation, incentives, and performance tracking.
• Own and evolve the B2C and B2B dimensions of the platform business, including defining requirements for a more robust merchant experience.
• Collaborate closely with Tech and Product teams to shape the tools and platforms needed to support sellers—from integrations and analytics to onboarding flows and automation.
• Drive offer development in partnership with Category Management, Retail Media and Marketing, ensuring a compelling customer proposition that balances quality, price, and availability.
• Actively lead and develop a high‑potential international team, raising the professional bar and building the next generation of platform experts.

Qualifications

About you

• You bring 8+ years of senior leadership experience in large e‑commerce, digital platform, or third‑party marketplace environments. You’ve led organisations of 40+ people, steered strategy alongside senior leadership and board members, and taken full ownership of P&L and business outcomes.
• You have a proven track record of building and scaling B2C marketplaces, ideally across multiple European markets.
• You’ve successfully grown and retained complex seller ecosystems, developing strong commercial partnerships and scalable performance frameworks.
• You hold a degree in business, economics or a related field.
• You communicate fluently in English; proficiency in German is a plus.
• You thrive in fast‑paced, high‑growth environments, navigate ambiguity with confidence, and build alignment across diverse, cross‑functional teams.

Benefits

• Corporate pension plan: We offer a company pension scheme and have a dedicated external consultant to offer you the best guidance and advice.
• Personal development: Grow! We support and encourage your leadership development through various in‑ and external trainings.
• Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
• Mobility: We provide our employees with a fully costed Deutschland Ticket which can be used at any time.
• Vacation: 30 days paid vacation per annum (plus another day on Rosenmontag) and the option to take unpaid vacation of up to 10 days (after one year working with us).
• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.
• Employee discount: You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.
• Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.

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