Expert In-Store PRO Operations (m/f/d)

Köln, Wermelskirchen

ab sofort

We are OBI. As a team, we give our all together to make our customers' small and large projects possible. Many bright minds stand together and experience the "ALLES MACHBAR" spirit. Be part of it!

We create an inclusive environment where you can fully develop your skills.

Your Goal: You define, standardize, and continuously optimize the in-store B2B operational setup—including service areas, navigation, and logistics to ensure an efficient and professional purchasing experience for PRO customers across our entire store network.

Deine Aufgaben

• Process Excellence: Designing and optimizing fulfillment and pick-up flows for professional orders and translating them into clear store standards and SOPs
• Service Experience: Owning the layout and functionality of PRO service areas to support rapid workflows and high service quality
• Customer Journey: Developing B2B navigation and signage from parking to key PRO touchpoints in partnership with Merchandising
• Layout Standards: Defining guidelines for the physical link between PRO service areas and key PRO assortments
• Continuous Improvement: Collecting store feedback on bottlenecks and space issues to turn them into concrete concept improvements
• Rollout Support: Supporting Format Managers across all countries in implementing PRO standards and training store teams
• Asset Maintenance: Developing a country-specific catalog of operational standards and monitoring the consistency of physical assets

Dein Profil

• Retail Experience: Professional background in store operations, logistics, or floor management, ideally in DIY or building materials
• Conceptual Thinking: Ability to analyze physical workflows and design efficient, standardized procedures and layout concepts
• Stakeholder Skills: Strong communication skills to work effectively with store managers, regional operations, and central teams
• Hands-on Mindset: High willingness to be on-site in stores to understand professional customers' needs first-hand

Unsere Vorteile für dich

• Work-Life-Balance: 30 days of vacation per year – an additional 10 days of vacation are possible
• Flexible Working: You decide what your working day looks like within our flextime framework
• Hybrid Work: In addition to a hybrid working model, we offer you the opportunity to work from abroad for up to 20 days per year
• Sabbatical: You have the option of taking up to six months off from your daily work routine
• Development: Many exciting further training opportunities, e.g. in our OBI Academy
• Shopping: 15% discount on your purchases at our OBI stores
• Mobility: Receive a subsidized company bike if you are interested

We look forward to receiving your online application via our short application form - try it out now!