Datenverarbeitungsfachmann

Datenverarbeitungsfachmann U.S. Army Europe and Africa • Stuttgart, DE

Wer darf sich bewerben? / Who may apply

INNERBETRIEBLICHE Arbeitnehmer in Deutschland. Dies umfasst alle ortsansässigen Beschäftigten der US‑Streitkräfte, einschließlich US Air Force und AAFES‑Europe, innerhalb Deutschlands.

Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany.

und/and

AUSSERBETRIEBLICHE Bewerber, die in Deutschland wohnhaft sind. / EXTERNAL Local National Applicants who reside in Germany.

Hauptaufgaben / Major Duties

Serves as a IT Specialist (Customer Support) assigned to the local Network Enterprise Center (NEC) with responsibility for performing Break/Fix, Tier 2 Touch Labor, and all technical systems functions with supporting NEC customers. Provides complex IT support including the installation, configuration, troubleshooting, and customer assistance to support customer requirements. Serves as Tier 2 support for IT users with the responsibility for assessing and solving local IT related problems. Creates, administers, and repairs user and group accounts. Administers passwords and coordinates with security manager on all network, server and workstation security issues, including assistance in installing and configuring systems security software and patches. Installs and configures software applications and provides technical support. Administers network security to include assigning user IDs, and appropriate user permissions. Ensures all workstations remain in an operational status by closely monitoring them and identifying and reporting problems immediately.

Analyzes and diagnoses difficult and complex hardware, software, networks and system problems reported by users and organizations pertinent to a wide variety of software applications, operating systems and IT equipment. Troubleshoots, investigates and analyzes actual or potential complex problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions. Evaluates reported problems, develops modifications and procedures to resolve the problems, and initiate corrective action. Develops and recommends standard problem resolution methodologies and procedures. Coordinates with IT customers and specialists to identify IT improvements and ways to provide greater effectiveness and economy of services. Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. Reviews installed systems and diagnoses user problems encountered. Resolves problems and conflicts when procured items do not meet with prescribed specifications. Investigates transmission/communications problems and coordinates solutions with specialists. Establishes network access protocols to provide users with local or remote access capabilities.

Evaluates alternative approaches to problem resolution; modifies and adapts precedent solutions to accommodate unique requirements to solve a variety of computer program problems and makes changes to previous approaches to similar problems and situations in order to make a better program/programs interrelationship. Recommends courses of action. Interprets and explains system/network regulations, policies, directives and guidelines.

Ensures the rigorous application of information security/information assurance policies, principles, and practices in the accomplishment of work. Provides on-the-job training and feedback to other technicians.

Performs other duties as assigned.

Qualifikationsanforderungen / Qualification Requirements

Applicant must be in possession of a valid driver's license class B.
Office automation skills required.

Description of the Education & Training Levels: / Bildungsebenen:

C-5A

E&T Level I&II: not creditable for positions in this occupational series.
E&T Level III A: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 1 year of job related experience as defined below.
E&T Level IIIB, IIIC: PLUS 1 year of job related experience as defined below.
E&T Level IVA: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; no additional experience required.
E&T Level IVB, C and D: The completed education, training and certification must be in the Computer Science occupation or in another area that is directly related to the position to be filled; no additional experience required.
E&T Level V: University or equivalent graduation in a closely related field or study; no additional experience required.

C-06:

E&T Level I&II: not creditable for positions in this occupational series.
E&T Level III A: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 2 years of job related experience as defined below.
E&T Level IIIB, IIIC: PLUS 2 years of job related experience as defined below.
E&T Level IVA: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 1 year of job related experience as defined below.
E&T Level IVB, C and D: The completed education, training and certification must be in the Computer Science occupation or in another area that is directly related to the position to be filled; PLUS 1 year of job related experience as defined below.
E&T Level V: University or equivalent graduation in a closely related field or study; no additional experience required.

Or E&T level V with a state certification in computer science (staatlich geprüfter Informatiker) or a diploma in computer science (Diplominformatiker), (general (Allgemeine Informatik), Industrial (Wirtschaftsinformatik), multimedia information (Medieninformatik), engineering computer science (Technische Informatik, Ingenieur‑Informatik)), or equivalent; no additional experience required.

C-7: (similar educational levels listed here, omitted for brevity)

Job‑related Experience

Any work experience that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Includes experience in diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; installing, configuring, troubleshooting, and maintaining customer hardware and software, and developing and managing customer service performance requirements.

Language Proficiency Level

German level B1 according to the Common European Framework of Reference for Languages required.
English level C1 required according to the Common European Framework of Reference for Languages.

You may test yourself for free at one of the various online providers, who offer tests under the 'Common European Framework of Reference for Languages' (CEFR).

Description of the Language Levels:

Beschäftigungsbedingungen / Employment Conditions

Occasionally temporary duty travel (TDY) required.
Employee is required to obtain and maintain a Cyber Security certification(s) at the IATII level in accordance with DoD Directive 8140, DoDI -M (or its replacement if superceded).
This position is eligible for certification IAW DoD -M, 12/19/05.
In accordance with DoDM and supplemental Army guidance, the employee must obtain and maintain the following requirements for each Cyber work role (except Data, AI, and/or Software Engineering) at the assigned proficiency level: 1) Foundational qualification requirements within 9 months, 2) Resident qualification requirements within 12 months, 3) 20 hours of Continuous Professional Development (CPD) per work role code (which can overlap).
Work requires frequent movement to customer offices within the AOR. Must be able to carry or move up to 50 lbs. of equipment.

Position may be filled at the C‑5A, C‑06, C‑6A or at the full performance level, C‑07. Incumbent may be non‑competitively promoted to the next higher or full performance level in accordance with regulatory requirements, upon completion of required training, and recommendation of supervisor.

We offer:
• Employment in an international environment with a welcoming atmosphere
• High level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements:
• 30 days of annual leave; 36 days for severely handicapped employees (Additional time‑off on 24 & 31 December per tariff agreement)
• Vacation and Christmas pay (total of 13 monthly salaries)
• Various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments)

Beyond the tariff agreement:
• Usually time off on 8‑9 U.S. holidays due to work hour redistribution (Governed by shop agreement)
• Employer‑specific programs for flexible work schedules; mobile work; length‑of‑service/ performance awards
• Health promotion and fitness programs, including free use of employer‑run Fitness center

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Fachmann/frau fuer Datenverarbeitung

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