Field Application Engineer/After-sales Engineer

Field Application Engineer/After-sales Engineer

We are seeking an experienced Senior Field Technician specialized in BESS (Battery Energy Storage Systems) , focusing on PCS (Power Conversion Systems) and Lithium Battery Systems . This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in C&I (Commercial & Industrial) and Utility Scale environments, and supporting technical training activities.

Key Responsibilities

1. Technical Operations:

• Lead installation, commissioning, and troubleshooting of PCS , Lithium Battery Systems , and BESS/RESS solutions.
• Conduct functional tests, performance monitoring, and system diagnostics.
• Ensure project milestones are completed in line with company standards and customer expectations.

2. Call Center Technical Support:

• Participate in call center support for technical troubleshooting and remote diagnostics.
• Collaborate with the Help Desk team to resolve advanced technical cases.
• Act as the technical escalation point for complex issues.

3. Customer Support & Communication:

• Serve as the primary technical contact for customers during field operations.
• Provide detailed explanations of system performance and troubleshooting steps.
• Ensure a high level of customer satisfaction through professional service delivery.

4. Reporting & Documentation:

• Prepare technical reports, including diagnostics, repair logs, and commissioning records.
• Ensure accurate completion of service records, inspection forms, and checklists.

5. Training & Technical Procedure Development:

• Conduct technical training sessions for customers, service partners, and internal teams.
• Actively contribute to the development of training materials and technical procedures for installation, maintenance, and troubleshooting.
• Support the continuous improvement of training content by integrating field experiences and lessons learned.

6. Compliance & Safety:

• Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies.
• Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.

Requirements

Education & Certification

• Diploma or degree in Electrical Engineering , Energy Systems , Mechatronics , or related technical fields.
• Professional skills in BESS/PCS/RESS installation, maintenance, and commissioning.

Experience

• Minimum 1-2 years of experience in field service related to BESS/PCS/RESS systems.
• Proven experience leading commissioning and maintenance projects on C&I and Utility Scale systems.
• Experience in training delivery and procedure development is highly desirable.

Technical Skills

• Strong knowledge of PCS , BESS , and RESS technologies, including grid compliance.
• Ability to read and interpret technical blueprints , wiring diagrams , and control schematics .
• Familiarity with SCADA systems , EMS (Energy Management Systems) , and monitoring platforms .

Soft Skills

• Excellent communication skills for delivering training and technical explanations.
• Problem-solving and critical thinking skills to manage complex technical challenges.
• Adaptability to changing project environments and deadlines.
• Frequent travel to various project sites.
• Field-based environment with exposure to industrial and outdoor conditions .
• On-call availability during critical project phases and emergencies.

Seniority level

Associate

Employment type

Full-time

Job function

Industries: Renewable Energy Semiconductor Manufacturing