Field Operations Manager Berlin

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‑driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

Field Operations Manager – Berlin

As a Field Operations Manager at Via, you will be responsible for overseeing the daily operations for our services in Berlin. You are the first line contact for our driving personnel, ensuring they have a good experience and that we provide top service for our partners and customers. Together with the larger Operations team it will be your task to offer a high‑quality service that is continuously developed and optimised.

Responsibilities

• Ensure operational excellence and an incredible experience for our customers.
• Oversee daily operations in Berlin, acting as the main contact for our driving personnel and ensuring a solid and sustainable work environment.
• Analyze and interpret metrics to identify inefficiencies and apply analysis to optimize operations.
• Prioritise operational issues as the real‑time point of contact and implement creative solutions to solve problems as they arise, looking at both short‑term fixes and long‑term solutions.
• Respond to driver feedback and live customer issues.
• Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.

About You

• Fluent in German (C2 or native) and English (C1 or C2) with clear and thoughtful communication.
• Operationally experienced, with a background in people management, logistics, customer service or process‑oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates and city partners through clear communication and follow‑through.
• Hands‑on and proactive, preferring to be in the field, learning the service firsthand and solving problems where they happen.
• Tactical and strategic, able to problem‑solve issues as they arise but also think long‑term about solutions.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in Berlin, ready to be onsite about 3 days a week.

Compensation and Benefits

• Competitive salary package.
• Hybrid work and a lovely office situated in the heart of Berlin, Mitte.
• Urban Sports Club membership.
• Weekly team lunch and breakfast.
• 30 vacation days a year.
• Recognition for social impact – VIA has been awarded as a company that embodies the U.N.’s 17 sustainable development goals and has received Inc.’s “Best in Business” award in the software category for companies that put purpose before profit.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.