Field Service Engineer EBPG (m/f/d)

We are currently looking to fill a full‑time Field Service Engineer EBPG (m/f/d) position at our Dortmund site. The role can be performed from either Northern or Southern Germany and involves the support of our national and international customers.

Your mission

• Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs.
• Installing new systems and performing site surveys, followed by training and clear guidance to the customer.
• Close cooperation with Service colleagues (other FSE’s and technical support) and cross functional teams including Production and Engineering.
• Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling.
• Providing clear communication to customers regarding performed work, technical findings and recommended follow‑up actions.
• Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues.
• Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery.

Your Qualifications

• Bachelor or Master degree in electrical engineering or a comparable field of study and experience in a similar role, preferably in a high technical environment.
• Ability to follow procedures, safety standards and work instructions.
• Fluent in English and German.
• Willing to travel regionally and internationally to support customers as required.
• Customer‑focused, accurate and structured in work execution.