Field Service Engineer

This position holds primary responsibility of the servicing, repairs, and scheduled maintenance of Hydrafacial devices. The secondary aspect of the role is to inspect and prepare machines prior to delivery to customers. Coordinate individuals time to aspects of the role, to ensure that all activity is properly planned and recorded. Responsibilities Other Tasks Make travel arrangements to facilitate engineering & service requirements in designated locations/customers. Other duties as assigned. Experience/Skills/EducationAt least 2-3 years Customer service experience, preferably in a technical/computer related field or medical devices.Knowledge/experience - electro-mechanical devices.Ability/experience in troubleshooting and problem solving.Ability/experience instructing and educating customers on product use.Excellent organization and follow up skills, ability to prioritize and multitask.Driven and motivated to help others, support coworkers, be a team player & enhance morale.Ability to learn, discover answers, retain new information and share the knowledge.Ability to identify with customers and build rapport.Ability to maintain a positive & professional demeanor, exercise good judgment at all times.Ability to work in a fast-paced environment.Beauty or aesthetics industry experience.Other language skills.Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
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