(Field) Service Engineer [m / f / d] - Forschung, Qualitätsmanagement, IT

Improve the future of cancer treatment with us - determined, courageous and as a team!

At Resolve Biosciences, we are working to better understand complex biological processes - with the aim of enabling new therapeutic approaches. To do this, we need people who think boldly, take responsibility and enjoy learning.

We are looking to hire a passionate Field Service Engineer (f / m / d). You will become a member of the Field Service team, servicing our Molecular Cartography™ platforms at Resolve’s Labs as well as customer sites.

The role is based in the company’s headquarters in Monheim am Rhein, Germany.

Your Responsibilities

• Troubleshoot, repair, and perform maintenance on our Molecular Cartography™ platforms.
• Installation and relocations of our Molecular Cartography ™ platforms.
• Document activities, create service reports as required.
• Coordinate service activities with site personnel, as needed.
• Provide technical remote and phone support to customers.
• Train others to perform servicing activities on our Molecular Cartography ™ platforms.
• Generate service instruction documentation.
• Propose design changes to improve reliability, serviceability, and the customer experience.
• Follow all safety policies and procedures.

Your profile

• Bachelor’s degree in an engineering / science field or equivalent experience.
• Experience of servicing electro-mechanical products, medical devices preferred.
• Exceptional customer service skills and professionalism.
• Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
• Excellent organizational, time management, written and verbal communication skills.
• Proficient in Microsoft Office products (Word, Excel, Outlook).
• Detail-oriented.
• Ability to follow procedures without deviations.
• Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
• Willingness to up to 50% travel.