Field service Engineer - NRW

Keep labs running at their best-join our team as a Field Service Engineer and deliver expert support for cutting-edge diagnostic systems across Germany.

Proclinical is seeking a Field Service Engineer to join a dynamic team in Germany. In this role, you will be responsible for the installation, maintenance, calibration, and repair of in‑vitro diagnostics (IVD) and laboratory equipment. This position focuses on ensuring high system uptime, regulatory compliance, and exceptional customer satisfaction through professional technical support both on‑site and remotely.

Responsibilities

• Install, configure, and validate diagnostic analyzers and automation systems following manufacturer guidelines.
• Conduct site readiness checks, utility validations, and safety verifications.
• Perform scheduled preventive maintenance and address mechanical, electronic, or software‑related issues.
• Provide prompt corrective repairs and ensure proper use of spare parts.
• Deliver remote and on‑site technical support, including basic user training for safe equipment operation.
• Maintain proactive communication with customers regarding service progress and follow‑up actions.
• Prepare detailed service reports, maintenance logs, and case records in FSM systems.
• Manage personal inventory of spare parts, tools, and calibration equipment.
• Participate in training programs to maintain certifications and update technical knowledge.
• Adhere to all regulatory, quality, and safety standards, including ISO 13485.
• Support audits, CAPA processes, and continuous improvement initiatives.

Key Skills and Requirements

• Educational background in Biomedical Engineering, Electronics, Mechatronics, Electromechanics, or a related field.
• Proficiency in servicing medical diagnostic or laboratory equipment.
• Strong understanding of electromechanical systems, automation, sensors, and software interfaces.
• Valid driver's license and willingness to travel extensively.
• Analytical and troubleshooting skills with attention to detail and adherence to procedures.
• Excellent communication and customer service abilities.
• Knowledge of ISO 13485, ISO 15189, GMP, or LIS‑software integration is a plus.
• Specialized training in chemistry, immunoassay, hematology, or urinalysis systems is advantageous.
• Ability to work independently, manage time effectively, and collaborate within a team.

If you are having difficulty in applying or if you have any questions, please contact Anna Klemencic at .

Apply Now:

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