Field Service Manager Germany

JBT Marel Proseal America, Inc. Bad Iburg

Stellenbeschreibung:

Field Service Manager – DACH

Based in Bad Iburg, Germany , you will oversee two service teams—Legacy ALCO and Legacy JBT Freezer—supported by experienced team leaders. You will lead the service operations for a global leader in food processing solutions, driving customer satisfaction, managing teams, and ensuring operational excellence across the district.

What You’ll Be Doing

Lead, manage, and develop two field service teams to deliver exceptional performance and customer service.
Oversee daily service operations including scheduling, dispatching, and contract management.
Drive service revenue growth while managing operational costs effectively.
Collaborate closely with other districts in the DACH region to align service strategies.
Partner with sales and engineering teams to identify opportunities for service improvements and new business.
Build and maintain strong customer relationships, ensuring satisfaction and trust in JBT Marel services.
Ensure all service activities comply with company policies and safety standards.
Analyze service data and performance metrics to identify trends and implement improvements.
Provide technical guidance and support to both technicians and customers when required.
Manage service parts and tools inventory to optimize availability and cost control.

About You

You are an experienced service leader with a proven ability to manage technical teams and deliver results in a customer‑driven environment. You bring strong leadership, communication, and problem‑solving skills, and you balance operational excellence with customer satisfaction.

You’ll Bring

Fluency in German and English; Dutch is a plus.
A Bachelor’s degree in Business Administration, Project Management, Engineering, or related field (relevant experience may substitute).
5+ years’ experience in service management, ideally in the industrial food equipment industry or related field.
Demonstrated success in team leadership and people development.
Strong customer relationship management skills.
Analytical and problem‑solving mindset with experience in service reporting and KPIs.
Ability to manage multiple priorities and adapt to a changing business environment.
Proficiency in Microsoft Office Suite and service management software.

What’s in it for you?

A competitive salary and benefits package.
Professional growth and development opportunities in a global company.
A dynamic, supportive, and collaborative work environment.
The chance to make a significant impact on our service operations and customer satisfaction in the DACH region.

Who Are We

JBT Marel is a global leader in advanced food processing solutions. We deliver high‑quality machinery and services to help food and beverage companies maximize efficiency, reduce downtime, and achieve sustainable growth. With a strong heritage and an eye toward innovation, we are uniting legacy organisations into one customer‑focused service team dedicated to shaping the future of food.