Field Service Specialist (m/f/d) - Germany, Hamburg-Bremen

Our German Field Service Team continues to grow, join our team today and help us to shape the future!

oneservice is the leading service provider, global and independent, specializing in life science, diagnostics and medical technology. On behalf of our partners, our goal is to provide excellent customer service. The company is ISO 9001 certified with offices in USA, Germany, UK and Switzerland.

To strengthen our Service team we are looking for a highly motivated and committed individual with with a high level of organization and the willigness to travel from time to time!

The Field Service Specialist will install, maintain, repair and support instruments on all levels Hardware, Software and Applications.

We are looking for highly motivated individuals in the area of Hamburg or Bremen. You must have a german work permitt and speak and write German at B1 level.

Primary Responsibilities

• Install, maintain, repair and support instruments on all levels HW, SW and applications
• Maintain and develop positive relationships with customers
• Assist in the development and maintenance of reference customers
• Assist in meeting/exceeding sales targets while maintaining high customer satisfaction
• Actively promote and sell Field Service products
• Utilize the oneservice Mobile Solution to input and provide information that will increase effectiveness
• Utilize all available tools such as Service Reports, Spare Part & Service Manuals, Partner Service Information, internal service information etc.
• Give active feedback to Sales, Global Product Support and your team/management
• Manage effective available time and resources
• Provide cross-border/district/region support when required
• Positively represent oneservice in front of the customer, be a good example!
• Ability to lift up to 50 lbs.

Primary Position Requirements

Education:

• Technical and/or Scientific degree/education in Electronics, Engineering or Life Sciences and reasonable product knowledge within the Life Science, Diagnostics or Medical Equipment industry /markets preferable, Automation experience

Experience:

• Min of 3 years’ service and support experience in a comparable position within the after-sales service business in the Life Science , Diagnostics or Medical Equipment industry/markets, or equivalent experience maintaining instrumentation in the above fields
• Minimum commercial skills
• Valid driver’s license and Passport and willingness to travel, national and internationally

Interpersonal skills:

• Good written and verbal German language (at least B1) communication skills is a must!
• Good written and verbal English language communication skills
• Good interpersonal skills
• Ability to work both independently and in a structured working environment
• Supervisory Responsibilities: Does not supervise employees

Travel:

• Travel required (in the field)
• Position is field based

Our Team and our offer:

• Take advantage of the diverse opportunities offered by an expanding international company.
• Work in a highly motivated, open and friendly environment both independently and as a team.
• We aim to drive change in our industry rather than just react to it.
• We invite you to embrace new challenges, try out your own ideas, and celebrate successes.
• You will be offered a highly varied and responsible role in a highly innovative and family-like environment.

More infos about us: and our Service Excellence Academy