Field Service Technician (Medical Devices)

Field Service Technician - Medical Devices

Region:

Rhineland-Palatinate, Saarland, Lorraine & Alsace

Our client is an innovative, international manufacturer of

state‑of‑the‑art medical devices

used by optometrists, ophthalmologists, and optical retailers worldwide.

We are recruiting a motivated

Field Service Technician

to support customers across a defined territory covering regions in

both Germany and France .

Responsibilities:

Provide hands‑on and remote technical support to optical customers across Saarland, Rhineland‑Palatinate, Alsace, Lorraine, and nearby areas. Install equipment, set up systems, and deliver practical training to ensure customers can confidently operate all solutions. Deliver reliable maintenance, troubleshooting, and workshop support across the full product range. Build strong customer relationships by ensuring fast issue resolution and consistently high service quality. Introduce customers to the broader product portfolio, helping them understand the added value beyond the devices they already use. Work closely with service, sales, marketing, and product teams to resolve complex issues and remove operational barriers. Capture customer feedback and emerging needs, contributing to the development of improved tools, training materials, and solutions. Continue to deepen your product knowledge through structured onboarding and ongoing self‑directed learning supported by the team.

Your Profile:

Fluent

communication skills in either

German or French , with the ability to operate comfortably in the second language (B1 level or above). Based in

Saarland, Rhineland‑Palatinate, or Alsace , ideally within easy reach of the customer region. Strong organisational habits, able to plan effectively, prioritise, and manage several tasks simultaneously. Previous exposure to

field‑based service work

or a comparable customer‑facing technical role. Solid technical aptitude and the ability to learn new technologies quickly through hands‑on experience. A collaborative mindset - you enjoy working with colleagues and sharing insights to strengthen the team. Completed

technical vocational training

or equivalent qualification. Comfortable using digital tools and common software applications (e.g., Office, CRM systems). Able to handle busy periods and maintain performance under pressure. Experience or familiarity with

optical equipment

is a plus, but not essential.

Benefits:

Work with cutting‑edge optical technologies, including digital screening, tele‑optometry, refraction systems, and automated grinding solutions. Enjoy a supportive, agile team environment backed by the stability and resources of a global organisation. Attractive performance‑linked compensation package. Company car included - with full private use. Structured onboarding and continuous training to help you grow confidently into the role.

For more information or to apply, please send your CV to