Finance Technical Support Specialist – Data (m/f/d)

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

Are you coming from a finance, banking, or market-data environment and excited to grow deeper into the technical side of FinTech? If you bring strong analytical skills, an understanding of financial instruments, and curiosity about technology, we will train you to operate and support our proprietary index platform. This position offers a clear growth path from finance expertise into technical application support within a global, high-performance environment.

Your Tasks

• Provide L1/L2 technical support for our proprietary index and market-data applications, ensuring stable and reliable daily operations
• Monitor end-to-end financial workflows, analyzing data anomalies, pricing deviations, and index calculation behavior
• Support business stakeholders in Hong Kong, Frankfurt, and Toronto with technical finance-related inquiries
• Investigate incidents affecting index calculations and coordinate cross-functional resolution
• Validate index methodology changes, corporate actions, and data feeds prior to release
• Contribute to testing and quality assurance for platform updates
• Maintain documentation of financial processes, controls, and application workflows
• Identify opportunities to automate repetitive tasks or improve data quality controls
• Participate in weekend support rotations for release and pre-market checks

Your Profile

• Minimum 3–5 years of experience in financial markets, e.g. market data, trading operations, risk, investment operations, middle office, structuring, or index/ETF operations
• Proficiency in SQL and Linux
• Strong understanding of financial instruments (equities, fixed income, corporate actions, reference data)
• Analytical mindset with interest in technology and willingness to learn application support
• Exposure to basic scripting concepts (Python, VBA, or similar) is a strong plus
• Familiarity with market-data providers (Bloomberg, Refinitiv, ICE Data Services)
• Structured and detail-oriented approach with strong problem-solving skills

Our Offer

• Global Team: Join our motivated international team at Solactive
• FinTech Excellence: Experience FinTech excellence at Solactive
• Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
• Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our diverse training offers