First level support / helpdesk employee (m/f/d)

Overview

As one of the world's leading providers of eyewear, visual aids and leisure optics, Eschenbach Optik has always focused on improving people's quality and enjoyment of life through optical products. At the company headquarters in Nuremberg, around 300 dedicated employees work at the highest level of expertise to do just that. Eschenbach offers products with the best possible combination of design and function at the cutting edge of technology, thus setting standards in the optical industry.

Responsibilities

• Receiving and prioritized forwarding of support requests via telephone, e-mail, chat and ticket system
• Initial fault diagnosis, solving simple problems or forwarding to second-level support
• User support for standard applications and IT infrastructure (PCs, operating systems, Office applications and peripherals)
• Documentation of faults, solutions and status
• Support with the setup, configuration and provision of end user systems
• Implementation of reset, password and authorization management in accordance with security guidelines
• Escalation of complex incidents to the specialist departments and follow-up of the solution
• Monitoring of service level agreements (SLAs) and reporting of key performance indicators
• Creation of statistics and presentations
• Operating
• General administrative tasks

Qualifications

• You have completed technical or commercial training or have a comparable qualification
• Ideally, you have already gained some professional experience in IT support or helpdesk
• You have basic knowledge of Windows / macOS operating systems, MS 365, Active Directory and network concepts
• You work in a structured and independent manner, have strong analytical skills and can work on several tasks in parallel
• You have a keen interest in technological innovations
• You have a good command of German and English

We Offer

• Company pension scheme
• Modern offices
• Employee discounts
• Flexible working hours
• Bike leasing
• Eschenbach-Card

You can expect a varied job in a great team. We look forward to receiving your detailed application (cover letter, CV, references, certificates, etc.) stating your salary expectations and earliest possible starting date, preferably via our online tool.

Your contact

Altina Shala

Human resources management

Mail:

Eschenbach Optik GmbH

Fürther Straße 252 | D-90429 Nuremberg