Fractional Operations Lead (mwd) (Freelance)

Stellenbeschreibung:

Overview

This is a Freelance project.
Proposed Timeline : Jan - Jun 2026 with Handover Meetings in Dec 25
Reports to : Philip Ihde (COO)
Ops Team at HelloBetter : 2 Junior ICs
Weekly Hours : max 20h
Compensation : 3.500 - 4.500 Eur per month
Location : / - 4.5h from CET

Your mission

HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas including stress management depression problematic alcohol use panic disorder and anxiety vaginismus and sleep disorders.

Six of HelloBetters ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.

For more information about HelloBetter see our HelloBetter Handbook.

As a Fractional Operations Lead you will cover for our Lead Operations Manager during his paternity leave. Your main responsibility will be to ensure the smooth operation of our Operating Model in his absence focusing on enhancing our analytical capabilities implementing AI automation and improving the overall workplace experience for our team.

Your objectives

Provide strategic leadership and guidance for Operations team (2 junior managers)
Manage implement and optimise complex operational work flows optimisations across departments (especially including AI & Automation)
Manage high-level contract negotiations and strategic supplier relationships
Oversee critical operational governance and compliance requirements
Create and maintain complex reporting dashboards and operational analytics to facilitate data-driven decisions
Serve as strategic partner to COO
Support company-wide resource allocation

Your profile

HARD SKILLS

5 years senior operations or consulting experience
Proven track record leading operational teams and complex projects
Experience with AI implementation and change management
Advanced Excel / Google Sheets skills (complex formulas dashboards analytics)
Experience with contract negotiation and strategic supplier management
Strong stakeholder management across multiple departments
Fluent German and English

SOFT SKILLS

Executive-level communication and presentation skills
Strategic thinking with ability to see big picture
Strong leadership and mentoring capabilities
Exceptional stakeholder management across all organizational levels
Adaptability and comfort with ambiguous situations
Results-oriented with focus on business impact

Why us

Meaningfulness

Mental health is a human right : we help thousands of people each month who struggle with depression stress insomnia burnout and other mental health issues

Research & Evidence

We have a unique product and are at the forefront of research in digital health applications
The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
Data is of great importance to us and we are transparent about our strategy goals and results.

Growth

As pioneers in the development of applications for various mental health conditions we are at the forefront of innovation
We operate in an extremely exciting and emerging market
Annual training budget of 1000 euros - we place great emphasis on the personal growth of our employees and actively support their development

Remote-First

Remote-first culture - we hire globally considering a time window of / - 4.5 hours CET
Use of our offices in Berlin and Hamburg if you prefer to work on-site
Relocation option and support

Diversity & Inclusion

Fair and equal treatment are the standards of our Anti-Harassment Policy
Flexible working hours - shape your own day
Company language English with a strong emphasis on inclusive language
Transparent salary bands
Additional 10 paid leave days for non-birth parents after the birth or adoption of a child

Other Benefits

28 vacation days compensation for holidays that fall on weekends
Tenure based paid time off - up to three additional days
Permanent employment contract
Attractive VSOP (Virtual Stock Option Plan) for all employees
Tax-deductible pension plan with an above-average employer contribution
Free or subsidized fitness memberships
Regular team events

HelloBetter is an equal opportunity employer and encourages applicants of any national origin gender sexual orientation religious background gender identity and people with disabilities to apply

Interview Process

CV Check with People & Ops Team
Screening Interview mit Lead Operations Manager (30 min)
Interview with COO (30min)
Bar Raising Interview with Co-Founder (30min)
Contract Talk (15 min)

About us

HelloBetter was founded under the name Institut für Online Gesundheitstrainings GmbH by internationally recognized researchers and psychologists in 2015. In more than 30 randomized-controlled studies HelloBetter has developed and evaluated 10 online programs from eight specific problem areas in cooperation with Leuphana University Friedrich-Alexander University Erlangen-Nuremberg the Free University of Amsterdam Harvard University and other partners. This gives HelloBetter the broadest study base of all providers.

In the meantime six therapy programs from HelloBetter have been approved by the German Federal Institute for Drugs and Medical Devices (BfArM) as digital health applications and are available free of charge on prescription for all adults with health insurance in Germany. The work of the expert team has been published in international journals (including The Journal of the American Medical Association) and recognized with various awards (including Wilhelm Exner Award in Psychology 2016 EFPA Comenius Award 2017 Digital Health Award 2018 EU Compass Good Practice 2018 in Mental Health).

The company is based in Berlin and Hamburg and employs more than 130 people.

Required Experience :

Key Skills