Franchise Account Manager, Global Brands (m/w/d), Uber Eats

What You Will Do

• Relationship Excellence: Serve as the primary point of contact for assigned global brands, fostering deep-rooted partnerships and high satisfaction.
• Strategic Reviews: Conduct regular account deep-dives to assess client needs, usage patterns, and untapped growth potential.
• Operational Health: Take direct ownership of performance metrics. You'll monitor and improve key indicators such as defect rates, order reject rates, and the "Business Open vs. Platform Open" ratio.
• Conflict Resolution: Act as the lead problem-solver, advising clients on how to optimize their operations and maximize their footprint on the Uber Eats platform.

Sales Strategy and Execution

• Revenue Growth: Develop and execute strategic account plans to meet or exceed ambitious sales and expansion targets.
• Collaborative Campaigns: Work cross-functionally with Marketing, Product, and Sales teams to launch targeted upsell and cross-sell initiatives.
• Data-Driven Insights: Analyze KPIs and market trends to provide actionable recommendations that improve both client performance and internal team workflows.
• Specialist Coordination: Identify opportunities for technical or specialized growth and pull in the right experts (e.g., Ads Specialists or Solutions Architects) to close the deal.

What You Will Need

Basic Qualifications

• Experience: Minimum of 3 years of full-time experience in a fast-paced, client-facing role. Experience in food delivery, SaaS, or the broader tech sector is highly preferred.
• Enterprise Expertise: Proven track record of managing and growing complex enterprise partnerships.
• Linguistic Skills: Professional fluency in both English and German is required.
• Analytical Power: Ability to flex your analytical skills to influence decision-makers and quantify ROI through data.

Bonus Points & Soft Skills

• Go-Getter Mentality: You thrive in ambiguity, move with speed, and are remarkably resourceful.
• Attention to Detail: You can manage the "big picture" strategy while ensuring no tiny operational detail is overlooked.
• Coachability: You have a genuine interest in implementing feedback and a dedication to constantly refining your professional craft.