Fraud and FinCrime Operations Process Analyst (all genders)

Excited by the opportunity to build innovative digital retail banking products and services in a start‑up environment, backed by one of the leading financial service providers worldwide? Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Compliance Officer who will provide advice on Compliance matters. As a Fraud and FinCrime Operations Process Analyst, you will work closely with our Fraud and FinCrime Operations Process Manager to help make sure we are performing across all our functional areas and embed change well in the operation. You will analyse performance data and provide insights to help us improve our overall performance, customer experience and business engagement. You will play an important role in ensuring we are ready for key changes and to understand and improve our performance for both customer and Fraud and FinCrime operations.

Job responsibilities:

• Supporting the Fraud and FinCrime Process manager to drive transformation across all functions by designing, developing, implementing and overseeing tasks within the Operations, ensuring processes, tools and reporting are compliant with regulations and the firm wide policy
• Tracking and presenting findings on Operations performance and identifying opportunities to deliver more.
• Investigating areas of interest identified through insights and queries and key stakeholders to provide true insights
• Working with key stakeholders across all areas of the business as required on various initiatives
• Support the embedding of change across all of Fraud and FinCrime Operations
• Conduct impact assessments, readiness plans, and post‑implementation reviews; track benefits and corrective actions
• Assist Fraud and FinCrime Process Manager to build out Monthly Business Review insight packs, in line with functional key messages for senior audiences

Required qualifications, capabilities, and skills

• Able to influence stakeholders including People Leads, colleagues and specialists
• Change mindset: adaptable, organized, and outcome oriented with a continuous improvement focus.
• Elicits, documents, and prioritises business requirements and acceptance criteria, translating stakeholder needs into actionable scope.
• Plans and tracks delivery with clear milestones, owners, and dependencies.
• Proactively identifies and manages risks, issues, and changes, escalating early when needed.Produces accurate, data‑driven reporting and builds trust through disciplined governance, collaboration, and follow‑through
• Ability to manage priorities and workload
• Ability to work across different functions and stakeholder partners
• Stakeholder management including deliver crisp updates (what changed, so what, what’s next); captures clear actions and owners

Preferred qualifications, capabilities and skills

• Experience in project coordination or business analysis within operations; internship or placement experience counts.
• Working knowledge of basic project delivery practices: plans, milestones, RACI, RAID logs, change control, and benefits tracking at a simple level.
• Data literacy: comfortable with Excel/SQL for analysis and reporting; able to build clear status packs in PowerPoint; familiarity with JIRA/Confluence or equivalent.
• Exposure to Agile ways of working (stand‑ups, backlog grooming, sprint reviews) and an understanding of when to elevator risks/issues.
• Industry exposure in Financial Services, Contact Center, or Fraud and Fincrime operations is advantageous.
• Experience of using Microsoft or other business tools
• Keen interest in reporting, analysis and insight of data trends
• German language

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