French-speaking After Sales Specialist (m/f/d)

Your responsibilities:

• In collaboration with dealers, vendors and internal teams, you ensure a seamless after-sales experience and take care of all matters related to claims and returns.
• You take an active role in advancing our after-sales activities by making suggestions on process improvements and how to implement them.
• By sharing and exchanging your technical knowledge with the Tech Support team, you keep each other up-to-date about products, trends, and highlights in the market.
• You will support our warehouse teams in all processes related to shipping and returns.
• Together with your team, you develop new tools and After Sales activities and share those with our customer service teams, tech support and external sales representatives.

You bring along:

• You have already gained relevant experience in a role related to after-sales or customer support in the powersport or automotive industry.
• With your deep knowledge about the industry, especially about spareparts and products and different types of vehicles, you will assist our customers in the best way.
• Besides being fluent in French, a satisfactory level of English written and spoken helps you within our international business relations. Any other additional languages are of advantage.
• You are open-minded, communicative and have a distinct service and customer orientation.
• Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as advantage.

What we offer:

• A secure job in a constantly growing company
• A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry
• Flexible working times in full and part time and modern working equipment.
• Onboarding and support for new employees
• Regular employee events, excursions, guided motorcycle tours and special sales events
• Company bike leasing and a job ticket for the regional public transport
• Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.