Front Office & Business Support Coordinator (m/f/div) German & English

Front Office & Business Support Coordinator (m/f/div) German & English

FLOCERT Bonn, North Rhine-Westphalia, Germany

Overview

FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT offers certification and verification as well as customised sustainability services to support companies in their ethical business transformation. With seven international offices conducting business in around 120 countries, FLOCERT specialises in combining global reach with local expertise for its over 6,000 customers. FLOCERT is a People and Planet First verified organisation, prioritising social and environmental goals. Visit flocert.net for more information.

Role summary

Be the organisational anchor of our Bonn headquarters. The Front Office is a central operational interface – not a classic reception role. As Front Office & Business Support Coordinator, you combine a professional front desk presence with structured first-level support across HR, office administration and event logistics.

Working in a two-shift model between 08:00 and 17:30, you ensure consistent front office coverage and contribute directly to the smooth day-to-day operations of our headquarters. The role sits at the centre of daily office life and offers high visibility, clear responsibility and direct interaction with a wide range of internal and external stakeholders.

Your role at a glance

You are responsible for the professional operation of the front office and act as the first point of contact for staff, visitors and service providers. Through hands-on coordination and reliable support, you contribute to efficient internal processes, HR operations and the successful delivery of internal meetings and events.

• Job Share: Full time (38.5 hours per week)
• Start date: As soon as possible

Responsibilities

• Ensure professional reception operations and front desk coverage within a two-shift model (aligned with SLA requirements)
• Act as first point of contact for visitors, staff and external partners; manage access, enquiries and communication flow
• Operate central switchboards and reception channels; triage requests and route them efficiently
• Provide first-level support for meeting rooms, conference technology and office facilities; coordinate external service providers
• Support HR and Operations with onboarding activities, administrative coordination and internal communication
• Coordinate logistics for internal meetings, workshops and events, including rooms, catering and on-site support
• Contribute to a well-functioning office environment, including kitchen and canteen oversight

Qualifications, experience and skills

• Completed vocational training in an office-related field (e.g. IHK apprenticeship) or comparable practical qualification
• Solid experience in reception, service desk, customer support or administrative coordination roles
• Fluency in English (C1); comfortable working knowledge of German
• Strong service mindset with clear, calm and resilient communication
• Confidence in handling Office 365, MS Outlook, MS Teams and administrative tools
• Structured, reliable and detail-oriented working style; able to prioritise under time pressure
• High sense of responsibility, punctuality and ownership for smooth daily operations
• Experience working in international or intercultural environments
• Personal values and motivation aligned with working in a mission-driven, social enterprise context

What we offer

• A central, visible role at the operational heart of an international organisation
• Clear responsibilities and structured handovers within a shift-based model
• A respectful, collaborative and value-driven work environment
• Close cooperation with HR, Operations and leadership teams
• Structured onboarding and learning opportunities
• Attractive benefits package and long-term development perspective

How to apply

Apply directly via our careers page: Careers - FLOCERT

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industries: International Trade and Development and Hospitality

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