Front Office Manager - Combo Hotel Ibis & Ibis Budget Leipzig City

Job Description

We are looking for a Front Office Manager.

In our team, all tasks are handled responsibly, without large hierarchies. You will work across brands, both at ibis and ibis budget.

Responsibilities

• Welcoming guests, check-in, check-out
• You help to strengthen loyalty by building personal and friendly customer relationships
• Ensuring that administrative tasks never take precedence over guests
• Taking guests' individual wishes into account
• Receiving guest complaints and ensuring that they are dealt with as quickly as possible (in accordance with the ibis 15-minute service guarantee)
• Taking guest reservations
• Cash management and accounts receivable control
• Cross-departmental work in other departments

Qualifications

What you bring to the table:

• A service-oriented personality is essential; you also have experience in similar management positions
• You are well versed in using Opera or a similar system
• You have strong skills in establishing and maintaining good relationships with all stakeholders.
• You communicate ideas, actions and opportunities with your contacts and build strong networks.
• You lead by example, believe in a strong team culture and set the framework for high-level performance.

Additional Information

As a member of the Accor Group with over 4,000 hotels, we offer you all the advantages of an international hotel group:

1. A varied and responsible role in two new, modern brands
2. A motivated team
3. Individual development opportunities through internal and external training
4. Career development and promotion opportunities at home and abroad
5. Discounts on accommodation and F&B in all sister hotels in Germany

Your Requirements

• Completed training as a hotel specialist would be desirable – career starters are also welcome
• Knowledge of English

Our commitment to diversity and inclusion

We are an inclusive company and our goal is to attract, recruit and promote diverse talent.