Fullstack Engineer (m/f/d)

PAYBACK München

Stellenbeschreibung:

Join to apply for the Fullstack Engineer (m/f/d) role at PAYBACK

YOUR TASKS

You take on technical ownership for the customer service management product, including the tool itself, architecture, and data
You develop and maintain the technical product application landscape across all customer service components, ensuring coordination with the associated systems, and be responsible for the technical strategy for the customer service product
You play an active role in shaping the technical direction of Customer Services, ensuring a future-proof, state-of-the-art system landscape
You participate in architecture and design discussions to promote knowledge sharing and best practices within the team
Monitoring and maintaining application performance and stability will also be part of your responsibilities

YOUR PROFILE

You have several years of experience in a senior technical role
You are characterized by customer-oriented and strategic thinking, and you have the ability to define a vision, drive change, and inspire the team
Experience with ServiceNow or comparable customer service management platforms and related 3rd party integration is required
You have practical experience with cloud infrastructure (e.g. GCP and BigQuery) and interface technology (e.g. REST API and OpenAPI)
Experience with Genesys Cloud and AI (e.g. voice or chatbots) would be advantageous
You have strong problem analysis and solving skills, and the ability to take responsibility and lead effectively
You understand the technical implications of requirements, including architectural, security and performance considerations
You have excellent communication and collaboration skills, a high sense of responsibility and initiative, and a willingness to learn
You have a good command of German and are fluent in English

OUR BENEFITS

Tasty Breaks : Delicious meals in our DINING ROOM – including vegetarian or vegan options, and many are even free of charge
Move it, move it : 24/7 access to the GYM, where you can train in our fitness studio, and we cover the costs for you
Do it your way : Flexible working hours, 30 days of vacation, up to 2 days of home office per week
Easy Going : Germany ticket included
Get Together : Team events, social days, ski events, and more
Grow like a Pro : Individual training and development opportunities
Good Vibes : Dogs are welcome!

PAYBACK is the leading bonus program in Germany and one of the largest and most powerful marketing platforms worldwide. As a pioneer of the data economy, we develop all technical solutions ourselves in Munich. Develop yourself and the PAYBACK program with us.