Functional Consultant

Job Title: ServiceNow Functional Consultant

Experience: 3+ years of hands-on experience with ServiceNow modules: ITSM, HRSD, ITAM

Location: Remote from Europe

Employment Type: Contract

Remote Work: Yes

🎯 Role Overview
We are seeking a skilled and proactive ServiceNow Functional Consultant to lead the design, configuration, and rollout of enterprise workflows across ITSM, HRSD, ITAM, and integration modules. You will collaborate with cross-functional teams to translate business requirements into scalable ServiceNow solutions that enhance operational efficiency and user experience.

🔧 Key Responsibilities

• Requirements Gathering: Engage stakeholders to capture functional and technical requirements across ITSM, HR, and ITAM domains.
• Solution Design: Architect end-to-end workflows using ServiceNow best practices, minimizing custom code.
• Configuration:
  • ITSM: Incident, Problem, Change, Request Management
  • HRSD: Case Management, Lifecycle Events
  • ITAM: Asset lifecycle, CMDB integration
  • Integrations: REST/SOAP APIs with HRIS, ERP, CMDB, and other enterprise systems
• Process Optimization: Identify automation opportunities and standardize processes using Flow Designer, Service Catalog, and Virtual Agent.
• Testing & Rollout: Lead UAT cycles, create training materials, and support change management for successful adoption.
• Documentation: Maintain detailed functional specs, SOPs, and configuration records.
• Governance & Compliance