Functional Lead - Customer Portal (m/f/d)

Functional Lead - Customer Portal (m/f/d)

Your role in our team

The Functional Lead for the Customer Portal is responsible for the end‑to‑end functional design and evolution of the portal. In this role, you ensure the portal supports the vision of seamlessly connecting customers and Körber through a radically simple digital experience. You act as the central interface between business stakeholders, customers, leadership, solution architecture, and global development teams.

Functional Ownership

Serve as the single point of contact for the Customer Portal with end-to-end functional design responsibility

Maintain and evolve the functional roadmap aligned with the overall product vision

Represent the portal internally, ensuring clear communication and cross-functional alignment

Requirements & Collaboration

Lead requirement discovery with business stakeholders and customers

Translate needs into high‑quality feature requirements, aligned to the strategic roadmap and CRM dependencies

Collaborate closely with internal stakeholders to shape scalable and sustainable solution designs

Delivery

Coordinate and align with the development team todeliver features with clear goals, shared understanding, and consistent quality

Drive the feature delivery process across sprints by providing precise requirement clarifications, managing scope and priorities, and resolving functional questions

Proactively assess new feature ideas for functional and architectural implications (incl. CRM integration) to ensure feasibility, reduce risks, and avoid rework

Analyze feedback and usage data to identify improvements for usability and functionality

Drive enhancements that simplify customer experience and strengthen adoption

Your profile

Strong functional and technical (Salesforce) background

5+ years of consulting experience with a dynamic, solution‑oriented mindset

Proven ability to collaborate across global teams

Experience facilitating technical and functional alignment

Excellent communication skills and the ability to balance business and technical perspectives

Thrive in an international, collaborative and fun work environment

Meaningful and challenging responsibilities that make a difference in a fast-growing industry

Diverse opportunities for further development

Competitive compensation package

Modern office, flexible working time and remote work option

Apply now and join our team!

Ready for your next step? Click on ‘Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e‑mail to . Mona‑Julie Regina Ortel is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e‑mail or telephone.

We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: we turn entrepreneurial thinking into customer success and shape technological change. In our Business Areas Pharma, Supply Chain, and Technologies, we deliver products, solutions and services that inspire and create added value for customers. We build ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.